Question1: A user reports an issue when connecting a mobile device to Bluetooth. The user states the mobile device's Bluetooth is turned on. Which of the following steps should the technician take NEXT to resolve the issue?
Question2: Which of the following macOS features provides the user with a high-level view of all open windows?
Question3: Which of the following command-line tools will delete a directory?
Question4: A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?
Question5: A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?
Question6: Which of the following environmental controls is most important to maintain the safety of a data center?
Question7: A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?
Question8: A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?
Question9: A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?
Question10: A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process?
Question11: A branch office suspects a machine contains ransomware. Which of the following mitigation steps should a technician take first?
Question12: A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively?
Question13: A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?
Question14: A user is unable to browse a website on a PC. Which of the following commands should a technician use to verify the PC's DNS resolution for the website?
Question15: Which of the following macOS features can help a user close an application that has stopped responding?
Question16: All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed. Which of the following would BEST resolve the issue?
Question17: A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue?
Question18: Which of the following is the most likely reason a filtration system is critical for data centers?
Question19: A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?
Question20: A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?
Question21: A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and appears to be stuck during connection attempts. Which of the following is most likely causing the disruption?
Question22: An organization is updating the monitors on kiosk machines. While performing the upgrade, the organization would like to remove physical input devices. Which of the following utilities in the Control Panel can be used to turn on the on-screen keyboard to replace the physical input devices?
* Devices and Printers
Question23: A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files?
Question24: Which of the following commands can a technician use to get the MAC address of a Linux distribution?
* net use
Question25: A remote user's smartphone is performing very slowly. The user notices that the performance improves slightly after rebooting but then reverts back to performing slowly. The user also notices that the phone does not get any faster after connecting to the company's corporate guest network. A technician sees that the phone has a large number of applications installed on it. Which of the following is the most likely cause of the issue?
Question26: A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk?
Question27: Which of the following Windows 10 editions is the most cost-effective and appropriate for a single user who needs to access their computer remotely?
Question28: Which of the following features can be used to ensure a user can access multiple versions of files?
Question29: A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?
Question30: The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore performance. Which of the following should a technician check FIRST to troubleshoot this issue?
Question31: A user's Windows computer seems to work well at the beginning of the day. However, its performance degrades throughout the day, and the system freezes when several applications are open. Which of the following should a technician do to resolve the issue? (Select two).
* Install the latest GPU drivers.
Question32: Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?
Question33: A proxy server is required for internet access from a corporate network. Which of the following should a technician perform to manually configure a Windows 10 device for internet access?
Question34: A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again becomes infected with malware. Which of the following will MOST likely help to permanently remove the malware?
Question35: Which of the following best describes a rollback plan?
Question36: The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around. Which of the following should a technician perform to troubleshoot the issue?
Question37: Which of the following will automatically map network drives based on Group Policy configuration?
Question38: A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?
Question39: A technician is implementing the latest application security updates for endpoints on an enterprise network.
Which of the following solutions should the technician use to ensure device security on the network while adhering to industry best practices?
Question40: A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears to be missing. Which of the following editions of Windows is MOST likely installed on the machines?
Question41: A technician is investigating options to secure a small office's wireless network. One requirement is to allow automatic log-ins to the network using certificates instead of passwords. Which of the following should the wireless solution have in order to support this feature?
Question42: A technician is deploying a new Wi-Fi solution for the office and wants to ensure users can log in to the Wi- Fi with their existing network log-in and password. Which of the following methods should the technician use?
Question43: Which of the following best describes XFS?
Question44: Which of the following is the default GUI and file manager in macOS?
Question45: An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist realizes the insecure network has open authentication. The technician needs to secure the vendor's sensitive data. Which of the following should the specialist do FIRST to protect the company's data?
Question46: A technician needs to document who had possession of evidence at every step of the process. Which of the following does this process describe?
Question47: A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space While analyzing the phone, the technician does not discover any third-party' applications or photos. Which of the following is the best way to resolve the issue?
Question48: Malware is installed on a device after a user clicks on a link in a suspicious email. Which of the following is the best way to remove the malware?
Question49: A small-office customer needs three PCs to be configured in a network with no server. Which of the following network types is the customer's BEST choice for this environment?
Question50: A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?
Question51: Which of the following editions of Windows 10 requires reactivation every 180 days?
Question52: A user is unable to access the internet but can still print to network printers. Other users are not experiencing this issue. Which of the following steps should the technician take first to diagnose the issue?
Question53: A technician is helping a customer connect to a shared drive. The technician notices some unused drives that have already been mapped and wants to disconnect those drives first. Which of the following commands should the technician use?
Question54: A technician successfully removed malicious software from an infected computer after running updates and scheduled scans to mitigate future risks. Which of the following should the technician do next?
Question55: A technician downloaded a software program to a network share. When the technician attempts to copy the program to the Windows tablet for installation, the technician receives an error. Which of the following is the best procedure for the technician to use to complete the assignment?
* Copy the program file to a USB drive and install.
Question56: While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?
Question57: An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?
Question58: When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
Question59: Following a recent power outage, several computers have been receiving errors when booting. The technician suspects file corruption has occurred. Which of the following steps should the technician try FIRST to correct the issue?
Question60: A user reports that a device with a statically defined IP is unable to connect to the internet. The technician runs the ipconfig /all command and sees the following output:
IPv4 Address............ 192.168.0.74
Subnet Mask.............255.255.255.255
Default Gateway......... 192.168.0.1
Which of the following is most likely the reason for the issue?
Question61: A developer receives the following error while trying to install virtualization software on a workstation:
VTx not supported by system
Which of the following upgrades will MOST likely fix the issue?
Question62: Which of the following is an advantage of using WPA2 instead of WPA3?
Question63: Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.
Question64: A technician is troubleshooting a PC that will not run Windows Defender. Windows Defender has been disabled, and no other antivirus is installed on the PC. Which of the following would have caused this issue?
Question65: A technician is working on a Windows 10 PC that has unwanted applications starting on boot. Which of the following tools should the technician use to disable applications on startup?
Question66: A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?
Question67: Which of the following only has a web browser interface?
Question68: Which of the following would most likely be used in a small office environment?
Question69: A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?
Question70: Which of the following macOS utilities uses AES-128 to encrypt the startup disk?
Question71: A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro, The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?
Question72: A technician is preparing to remediate a Trojan virus that was found on a workstation. Which of the following steps should the technician complete BEFORE removing the virus?
Question73: A technician needs to configure a computer for a user to work from home so the user can still securely access the user's shared files and corporate email. Which of the following tools would best accomplish this task*?
Question74: Which of the following would cause a corporate-owned iOS device to have an Activation Lock issue?
Question75: A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?
Question76: A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?
Question77: A user's home system has been infected with malware. A technician has isolated the system from the network and disabled System Restore. Which of the following should the technician do next?
Question78: A technician requires graphical remote access to various Windows, Linux, and macOS desktops on the company LAN. The security administrator asks the technician to utilize a single software solution that does not require an external internet connection. Which of the following remote access tools is the technician most likely to install?
Question79: A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock. Which of the following options in the Windows settings should the technician use?
Question80: A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?
Question81: Which of the following is a data security standard for protecting credit cards?
Question82: A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?
Question83: A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following firewall output:
Protocol/PortActionDirection
1 AllowOut
445 BlockOut
53 BlockOut
123 BlockOut
80 BlockOut
Which of the following ports should be opened to allow for DNS recursion?
Question84: Which of the following is used to ensure users have the appropriate level of access to perform their job functions?
Question85: Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?
Question86: A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?
Question87: The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?
Question88: A user is unable to access several documents saved on a work PC. A technician discovers the files were corrupted and must change several system settings within Registry Editor to correct the issue. Which of the following should the technician do before modifying the registry keys?
Question89: A systems administrator is setting up a Windows computer for a new user Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need?
Question90: A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see.
Which of the following should a network administrator do to BEST prevent data theft within the call center?
Question91: Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be filled out. Which of the following is the BEST reason to follow the change management process in this scenario?
Question92: A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?
* Place the customer on hold until the customer calms down.
Question93: A user's company phone has several pending software updates. A technician completes the following steps:
*Rebooted the phone
*Connected to Wi-Fi
*Disabled metered data
Which of the following should the technician do next?
Question94: A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?
Question95: A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?
Question96: Which of the following is the STRONGEST wireless configuration?
Question97: A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus. Which of the following is the MOST effective way to check other machines on the network for this unknown threat?
Question98: A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?
Question99: A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others.
Which of the following applications should the technician use to assist the user with hiding the file?
Question100: A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore.
Which of the following would BEST accomplish this task?
Question101: An employee has been using the same password for multiple applications and websites for the past several years. Which of the following would be best to prevent security issues?
Question102: A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.
However, other employees can successfully use the Testing program.
INSTRUCTIONS
Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:
* Index number of the Event Viewer issue
* First command to resolve the issue
* Second command to resolve the issue
BSOD
Commands:
Event Viewer:
System Error:
Question103: A hotel's Wi-Fi was used to steal information on a corporate laptop. A technician notes the following security log:
SRC: 192.168.1.1/secrets.zip Protocol SMB >> DST: 192.168.1.50/capture
The technician analyses the following Windows firewall information:
Which of the following protocols most likely allowed the data theft to occur?
Question104: A user requested that the file permissions on a Linux device be changed to only allow access to a certain group of users. Which of the following commands should be used to complete the user's request?
Question105: A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should the technician use?
Question106: An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?
Question107: A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a button labeled Accept Which of the following agreements IS MOST likely in use?
Question108: Which of the following environments allows for the testing of critical systems without the risk of them being negatively impacted by changes?
Question109: A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?
Question110: A user downloaded a 64-bit version of a new software program, but the installation failed due to an error.
Which of the following most likely caused the error?
Question111: A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?
Question112: Maintaining the chain of custody is an important part of the incident response process. Which of the following reasons explains why this is important?
Question113: A technician is configuring a new Windows laptop Corporate policy requires that mobile devices make use of full disk encryption at all limes Which of the following encryption solutions should the technician choose?
Question114: Which of the following is the MOST important environmental concern inside a data center?
Question115: A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?
Question116: A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?
Question117: Which of the following commands lists running processes in Linux?
Question118: An organization's critical database files were attacked with ransomware. The company refuses to pay the ransom for a decryption key. All traces of the infection have been removed from the underlying servers.
Which of the following should the company do next?
Question119: A remote user contacts the help desk about an email that appears to be distorted. The technician is unsure what the user means and needs to view the email to assist with troubleshooting. Which of the following should the technician use to assist the user?
Question120: A technician needs to import a new digital certificate and place it in the proper location. Which of the following Control Panel utilities should the technician use to import the certificate?
Question121: Which of the following file types allows a user to easily uninstall software from macOS by simply placing it in the trash bin?
* .exe
Question122: Which of the following would MOST likely be used to change the security settings on a user's device in a domain environment?
Question123: A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?
Question124: Which of the following attacks can a hacker use to execute code on a user's computer when the user visits a specially prepared, malicious website?
Question125: A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?
Question126: A systems administrator is troubleshooting network performance issues in a large corporate office. The end users report that traffic to certain internal environments is not stable and often drops. Which of the following command-line tools can provide the most detailed information for investigating the issue further?
Question127: A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:
Which of the following should the technician do to connect via RDP?
Question128: A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?
Question129: Which of the following operating systems is most commonly used in embedded systems?
Question130: A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?
Question131: Which of the following involves sending arbitrary characters in a web page request?
Question132: An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?
Question133: A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?
Question134: A manager reports that staff members often forget the passwords to their mobile devices and applications.
Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?
Question135: A technician receives a high-priority ticket about sensitive information collected from an end user's workstation. Which of the following steps should a technician take to preserve the chain of custody for a forensic investigation?
Question136: Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in?
Question137: A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?
Question138: A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?
Question139: An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of the following disposal methods for the non-compliant cards is the MOST environmentally friendly?
Question140: Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?
Question141: A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?
Question142: A user's antivirus software reports an infection that it is unable to remove. Which of the following is the most appropriate way to remediate the issue?
Question143: A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor?
Question144: A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive. Which of the following Control Panel utilities should the user select to enable connectivity to the device?
Question145: A user with a disability needs to be able to press the Ctrl+Alt+Del keyboard sequence one key at a time.
Which of the following turns on this Ease of Access feature?
Question146: Employees at comptia.org are reporting getting an usual amount of emails from a coworker. A technician discovers the emails were sent from the following address:
[email protected]
Which of the following social engineering attacks is this an example of?
Question147: A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select?
Question148: A user's PC is performing slowly after the user clicked on a suspicious email attachment. The technician notices that a single process is taking 100% of RAM, CPU, and network resources. Which of the following should the technician do first?
Question149: A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error:
"This site cannot be reached."
A technician from work confirms that the static IP that was set up on the machine was changed back to DHCP. Which of the following needs to be corrected?
Question150: A user reports that a new, personally owned tablet will not connect to the corporate Wi-Fi network. The user is able to connect to the Wi-Fi network with other devices, and the tablet is running the latest software. Which of the following is the most likely cause of the issue?
Question151: A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?
Question152: Which of the following is MOST likely contained in an EULA?
Question153: A client recently upgraded their Windows 10 machine to Windows 11. The client reports the following message displays when turning the computer on: "Error loading operating system." Which of the following should a technician do first to troubleshoot this issue?
Question154: A technician is concerned about a large increase in the number of whaling attacks happening in the industry.
The technician wants to limit the company's risk to avoid any issues. Which of the following items should the technician implement?
Question155: Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell. Which of the following is the NEXT step the technician should take to find the cause of the leaked data?
Question156: A user's laptop is shutting down every time the laptop lid is closed, which is leading to frequent work interruptions. Which of the following should a help desk specialist do to remediate the issue?
Question157: A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?
Question158: A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?
Question159: A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?
Question160: A user's iPhone was permanently locked after several tailed login attempts. Which of the following will restore access to the device?
Question161: A company's help desk receives numerous calls from employees reporting issues related to a current security breach. Which of the following steps should the help desk team take to document the breach?
Question162: h company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?
Question163: Which of the following Linux commands would help to identify which directory the user is currently operating in?
Question164: A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?
Question165: A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?
Question166: A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the followings tools should the technician use to accomplish this task?
Question167: A technician thinks that a computer on the network has been infected with malware. The technician attempts several times to use a malware removal tool, but the issue persists. Which of the following should the technician do next?
Question168: A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?
Question169: A user is unable to access the company's network. A technician learns the user's account became inaccessible after multiple unsuccessful login attempts. The user also changed their password before the issue started.
Which of the following steps should the technician take to resolve the issue?
Question170: A technician is configuring a SOHO device Company policy dictates that static IP addresses cannot be used.
The company wants the server to maintain the same IP address at all times. Which of the following should the technician use?
Question171: A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this option?
Question172: A network administrator is deploying a client certificate lo be used for Wi-Fi access for all devices m an organization The certificate will be used in conjunction with the user's existing username and password Which of the following BEST describes the security benefits realized after this deployment?
Question173: A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same network drives, printers, and configurations. Which of the following should the administrator use to accomplish this task?
Question174: An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods would BEST meet the requirements?
Question175: A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space. Which of the following partition styles should the technician use to partition the device?
Question176: A technician has been unable to remediate a persistent malware infection on a user's workstation. After the technician reinstalled the OS. the malware infection returned later that day. Which of the following is the most likely source?
Question177: A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?
Question178: A technician is in the process of installing a new hard drive on a server but is called away to another task. The drive has been unpackaged and left on a desk. Which of the following should the technician perform before leaving?
Question179: A technician assigns the equivalent of root-level permissions to a user to perform a task. Which of the following user roles within the Windows OS should the technician choose?
Question180: The camera and microphone on an iPhone user's device are activating without any user input. The user's friend recently modified the device to allow applications to be installed outside the normal App Store. Which of the following is the issue?
Question181: During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage. Which of the following licenses would best accomplish this goal?
Question182: Which of the following Is a package management utility for PCs that are running the Linux operating system?
Question183: A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone.
Which of the following could the user do to most likely resolve the issue?
Question184: An application is not performing well and will occasionally shut down with no error provided. Which of the following Task Manager tabs should be used to troubleshoot the application while it is active?
Question185: After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:
The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?
Question186: A customer reports high data usage on a smartphone that reaches its monthly data limit within the first week of each billing cycle. The customer uses the phone primarily for calls and SMS messages with minimal content streaming. A technician troubleshoots the phone and notices that both developer mode and installs from unknown sources are enabled. Which of the following should the technician check next?
Question187: Which of the following is also known as something you know, something you have, and something you are?
* ACL
Question188: A user's permissions are limited to read on a shared network folder using NTFS security settings. Which of the following describes this type of security control?
Question189: A user's iPhone was permanently locked after several failed log-in attempts. Which of the following authentication methods are needed to restore access, applications, and data to the device?
Question190: A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redirected to another site. Which of the following should the user do next after uninstalling the browser?
Question191: Which of the following provides disk encryption on computers running a Windows OS?
Question192: Which of the following allows access to the command line in macOS?
Question193: A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:
Question194: A user asks a technician for recommendations to back up desktop data from a Windows OS. The technician recommends implementing daily full backups, but the user is concerned about having enough space. Which of the following additional backup methods should the technician recommend?
Question195: A Windows administrator is creating user profiles that will include home directories and network printers for several new users. Which of the following is the most efficient way for the technician to complete this task?
Question196: A customer is accessing a public kiosk in a company's lobby. Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?
Question197: A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?
* Run an antivirus and enable encryption.
Question198: A user's corporate laptop with proprietary work Information was stolen from a coffee shop. The user togged in to the laptop with a simple password. and no other security mechanisms were in place. Which of the following would MOST likely prevent the stored data from being recovered?
Question199: Which of the following could be used to implement secure physical access to a data center?
Question200: A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?
Question201: A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need?
Question202: In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?
Question203: A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?
Question204: Employees want their Windows 10 laptops to wirelessly connect when they take them home. Which of the following should the employees configure so the laptops can automatically connect wirelessly?
Question205: Which of the following protects a mobile device against unwanted access when it is left unattended?
Question206: A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?
* Do not notify the customer if arriving before the customer.
Question207: A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected. Which of the following BEST describes why the system still has malware?
Question208: A technician is installing a program from an ISO file. Which of the following steps should the technician take?
Question209: A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items.
Which of the following programs can the technician use to view startup items?
Question210: A technician needs to update the software on several hundred Mac laptops. Which of the following is the best method to complete the task?
Question211: A technician wants to securely dispose of storage drives. Which of the following is the best way to eliminate data on SSDs?
Question212: A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?
Question213: A police officer often leaves a workstation for several minutes at a time. Which of the following is the BEST way the officer can secure the workstation quickly when walking away?
Question214: A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?
Question215: A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?
Question216: An organization wants to deploy a customizable operating system. Which of the following should the organization choose?
Question217: A user is no longer able to start the OS on a computer and receives an error message indicating there is no OS found. A technician reviews the audit logs and notes that the user's system posted a S.M.A.R.T. error just days before this issue. Which of the following is the MOST likely cause of this issue?
Question218: A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?
Question219: Which of the following Is used to identify potential issues with a proposed change poor lo implementation?
Question220: During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment. Which of the following would most likely prevent this type of mismatch after next month's change window?
Question221: A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?
Question222: A user reports the following issues:
*Their computer is constantly running slowly.
*The default home page of the web browser has changed to a suspicious search engine.
*They have been receiving pop-up ads on the screen.
Which of the following should a technician do first to address these issues?
Question223: A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?
Question224: A customer is configuring on an old desktop an inexpensive file server to share photos and videos and wants to avoid complicated licensing. Which of the following operating systems should the technician most likely recommend?
Question225: Which of the following is the best reason for sandbox testing in change management?
* To evaluate the change before deployment
Question226: A technician is unable to access the internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should the technician check next to resolve the issue?
Question227: A junior administrator is responsible for deploying software to a large group of computers in an organization.
The administrator finds a script on a popular coding website to automate this distribution but does not understand the scripting language. Which of the following BEST describes the risks in running this script?
Question228: A technician is unable to completely start up a system. The OS freezes when the desktop background appears, and the issue persists when the system is restarted. Which of the following should the technician do next to troubleshoot the issue?
Question229: A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the best choice for accessing the necessary configuration to complete this goal?
Question230: A company wants to remove information from past users' hard drives in order to reuse the hard drives Witch of the following is the MOST secure method
Question231: Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Question232: A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario?
Question233: A technician receives a help desk ticket regarding a software issue on a workstation. The workstation provides the only access to a corporate database, and the technician needs to recover the workstation quickly. Which of the following actions should the technician take?
Question234: Which of the following methods is a way to superficially delete files on a hard drive?
Question235: A user's Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week. Which of the following tools should a technician use to remediate the issue?
Question236: An employee lost a smartphone and reported the loss to the help desk. The employee is concerned about the possibility of a breach of private data. Which of the following is the best way for a technician to protect the data on the phone?
Question237: Which of the following would allow physical access to a restricted area while maintaining a record of events?
Question238: A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?
Question239: A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?
Question240: A large company is changing its password length requirements. The Chief Information Officer is mandating that passwords now be at least 12 characters long, instead of 10. Which of the following should be used to adjust this setting?
* Group Policy
Question241: A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician unable to find this menu item?
Question242: A technician is troubleshooting a user's PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti- malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?
Question243: A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?
Question244: The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?
Question245: An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?
Question246: A technician is trying to encrypt a single folder on a PC. Which of the following should the technician use to accomplish this task?
Question247: Due to special job responsibilities, an end user needs the ability to edit the properties of Windows system files. The user has already been granted local administrator privileges. Which of the following Control Panel utilities should be used to provide easy access to the files?
Question248: A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current. Which of the following has MOST likely occurred?
Question249: A technician needs to ensure that USB devices are not suspended by the operating system Which of the following Control Panel utilities should the technician use to configure the setting?
Question250: A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?
Question251: A user's smartphone screen is not rotating. The technician confirms the rotation lock is deactivated. Which of the following steps should the technician perform next?
Question252: After a company installed a new SOHO router customers were unable to access the company-hosted public website. Which of the following will MOST likely allow customers to access the website?
Question253: A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement?
Question254: A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?
Question255: A user is experiencing the following issues with Bluetooth on a smartphone:
*The user cannot hear any sound from a speaker paired with the smartphone.
*The user is having issues synchronizing data from their smart watch, which is also connected via Bluetooth.
A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything. Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?
Question256: A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?
Question257: Remote employees need access to information that is hosted on local servers at the company. The IT department needs to find a solution that gives employees secure access to the company's resources as if the employees were on premises. Which of the following remote connection services should the IT team implement?
Question258: Which of the following system preference items allows a user to enable third-party application installations on macOS 11?
Question259: Which of the following Windows 10 editions is the most appropriate for a single user who wants to encrypt a hard drive with BitLocker?
Question260: The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?
Question261: A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?
Question262: A technician, who is completing hardware upgrades at a company, is approached by a user who submitted a computer upgrade request. After checking the list of offices to upgrade, the technician finds that the user's office is not listed for an upgrade. Which of the following actions should the technician take next?
Question263: A user receives a call from someone who claims to be from the user's bank and requests information to ensure the user's account is safe. Which of the following social-engineering attacks is the user experiencing?
Question264: A user wants to back up a Windows 10 device. Which of the following should the user select?
Question265: A technician is troubleshooting a PC that has been performing poorly. Looking at the Task Manager, the technician sees that CPU and memory resources seem fine, but disk throughput is at 100%.
Which of the following types of malware is the system MOST likely infected with?
Question266: Which of The following refers to the steps to be taken if an Issue occurs during a change Implementation?
Question267: A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.
Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?
Question268: A technician received a notification about encrypted production data files and thinks active ransomware is on the network. The technician isolated and removed the suspicious system from the network. Which of the following steps should the technician take next?
Question269: Which of the following languages would a technician most likely use to automate the setup of various services on multiple systems?
Question270: A company is transitioning to a new firewall and discovers that one of the servers is still sending traffic to the old firewall. Which of the following IP address settings should a technician change to resolve this issue?
Question271: A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user?
Question272: A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully.
The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process?
Question273: A systems administrator is experiencing Issues connecting from a laptop to the corporate network using PKI.
Which to the following tools can the systems administrator use to help remediate the issue?
Question274: A neighbor successfully connected to a user's Wi-Fi network. Which of the following should the user do after changing the network configuration to prevent the neighbor from being able to connect again?
Question275: A payroll workstation has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed. Which of the following backup methods should be used to provide fast data recovery in this situation?
Question276: After a security event, a technician removes malware from an affected laptop and disconnects the laptop from the network. Which of the following should the technician do to prevent the operating system from automatically returning to an infected state?
Question277: While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?
Question278: Which of the following is the most practical method to reduce the number of clicks on phishing emails for a public-facing organization?
Question279: A customer needs to purchase a desktop capable of rendering video. Which of the following should the customer prioritize?
Question280: A technician discovers a user's PC has a "No OS found" error message. Which of the following steps should the technician take next?
Question281: Which of the following should be used to configure automatic backups on macOS?
Question282: Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined.
Which of the following should be performed FIRST to prevent further damage to the host and other systems?
Question283: An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the movement of the evidence. Which of the following concepts did the administrator demonstrate?
Question284: A user reports a virus is on a PC. The user installs additional real-lime protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?
Question285: A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks. Which of the following features should the technician implement to mitigate such attacks?
Question286: A technician is assisting a customer who is having difficulty accessing the company's website. Which of the following should the technician do first?
Question287: A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?
Question288: A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space. Which of the following should the technician use to alleviate the issue first?
Question289: A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?
Question290: A user opened an infected email. A security administrator responded to the malicious event, successfully mitigated the situation, and returned the machine to service Which of the following needs to be completed before this event is considered closed?
Question291: A technician needs administrator access on a Windows workstation to facilitate system changes without elevating permissions. Which of the following would best accomplish this task?
Question292: A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?
Question293: A technician runs a command and gets the following output:
Ethernet adapter Ethernet 3:
Connection-specific DNS Suffix . :reddog.microsoft.com
Link-local IPv6 Address .......... :fe80::de3d:9283:4f00:856a%5
IPv4 Address.......................:10.203.10.16
Subnet Mask ...................... :255.255.255.0
Default Gateway .................. :10.203.10.1
Which of the following commands did the technician use?
Question294: A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?
Question295: A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off. In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.
Question296: During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should:
Question297: Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?
Question298: A web developer installs and launches a new external web server. Immediately following the launch, the performance of all traffic traversing the firewall degrades substantially. Which of the following considerations was overlooked?
Question299: An administrator needs to back up the following components of a single workstation:
*The installation of the operating system
*Applications
*User profiles
*System settings
Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?
Question300: A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue.
Which of the following should a technician do to remediate the issue?
Question301: A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue?
Question302: A systems administrator notices that a server on the company network has extremely high CPU utilization.
Upon further inspection, the administrator sees that the server Is consistently communicating with an IP address that is traced back to a company that awards digital currency for solving hash algorithms. Which of the following was MOST likely used to compromise the server?
Question303: A technician is manually updating Windows workstations. Each workstation is currently running Windows Pro in a workgroup environment. Which of the following changes can the technician make to create a more manageable environment?
Question304: An executive has contacted you through the help-desk chat support about an issue with a mobile device.
Assist the executive to help resolve the issue.
Which of the following should be done NEXT?
Question305: Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security?
Question306: A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?
Question307: An employee utilizes a personal smartphone to work remotely. The employee is unable to reach the portal using the company-provided VPN service. Which of the following describes the cause of the issue?
Question308: Which of the following should be used to secure a device from known exploits?
Question309: Before leaving work, a user wants to see the traffic conditions for the commute home. Which of the following tools can the user employ to schedule the browser to automatically launch a traffic website at 4:45 p.m.?
Question310: A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected?
Question311: Several computers have been infected with malware, causing the company network to slow down and sensitive company information to be lost. The IT department installs new antivirus software to remove the malware and needs to decide the best method to prevent future malware infections. Which of the following methods would be the most effective?
Question312: A company's assets are scanned annually. Which of the following will most likely help the company gain a holistic view of asset cost?
Question313: A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company's web server to become unavailable to the general public. Which of the following attacks is occurring?
Question314: Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect it to the company's wireless network. All the corporate laptops are connecting without issue. She has asked you to assist with getting the device online.
INSTRUCTIONS
Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question315: A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the technician use to make adjustments?
Question316: Which of the following defines the extent of a change?
Question317: A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?
Question318: A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used?
Question319: A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?
Question320: A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key. Which of the following is the best way for a technician to return the device to service safely?
Question321: A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?
Question322: A company installed WAPs and deployed new laptops and docking stations to all employees. The docking stations are connected via LAN cables. Users are now reporting degraded network service. The IT department has determined that the WAP mesh network is experiencing a higher than anticipated amount of traffic.
Which of the following would be the most efficient way to ensure the wireless network can support the expected number of wireless users?
Question323: An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?
Question324: A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?
Question325: Which of the following Linux commands would be used to install an application?
Question326: Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?